Cookie Policy

How Nexao Technologies uses cookies and similar technologies to operate and improve the Nexao platform.

Last updated: January 1, 2024

What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit or use a website or web application. They are widely used to make websites work more efficiently, provide personalised experiences, and give site owners information about how their service is used.

Nexao Technologies uses cookies and similar technologies (such as local storage and session storage) when you access and use the Nexao platform at nexao.in and related subdomains. This policy explains what cookies we use, why we use them, and how you can control them.

How we use cookies

We use cookies for four main purposes. Strictly necessary cookies cannot be disabled — they are required for the platform to operate. All other categories can be managed in your account preferences or browser settings.

Strictly Necessary Cookies

Required

These cookies are essential for the Nexao platform to function. They enable core features like user authentication, session management, and security. Without these cookies, the platform cannot work.

Cookie Name	Purpose	Duration
`nexao_session`	Maintains your authenticated session	Session
`nexao_csrf`	Prevents cross-site request forgery attacks	Session
`nexao_device`	Identifies trusted devices for MFA	30 days
`__Secure-auth`	Secure authentication token	7 days

Functional Cookies

Optional

Functional cookies remember your preferences and personalise your experience on the Nexao platform. Disabling these cookies means the platform will not remember your settings between sessions.

Cookie Name	Purpose	Duration
`nexao_prefs`	Stores display preferences (sidebar, density, theme)	1 year
`nexao_lang`	Remembers your selected language (English/Hindi)	1 year
`nexao_tz`	Stores your time zone for accurate timestamps	1 year
`nexao_onboard`	Tracks onboarding step completion	90 days

Analytics Cookies

Optional

Analytics cookies help us understand how users interact with the Nexao platform so we can improve it. All data collected is aggregated and anonymised — we cannot identify individual users from analytics data.

Cookie Name	Purpose	Duration
`_ga`	Google Analytics: distinguishes users	2 years
`_ga_*`	Google Analytics: persists session state	2 years
`nexao_events`	Internal product analytics (feature usage)	1 year

Performance Cookies

Optional

Performance cookies help us monitor the technical health of the platform, identify errors, and measure page load speeds. This data is used solely for infrastructure improvements.

Cookie Name	Purpose	Duration
`nexao_perf`	Measures page load and API response times	30 days
`_sentry_trace`	Error tracking and diagnostics (Sentry)	Session

Managing your cookie preferences

In your Nexao account

Go to Account Settings → Privacy & Cookies to manage your optional cookie preferences directly within the Nexao platform.

Browser settings

All major browsers allow you to view, manage, and delete cookies in their settings. Note that disabling certain cookies may affect platform functionality.

Browser-specific guides

Chrome: chrome://settings/cookies | Firefox: about:preferences#privacy | Safari: Preferences → Privacy | Edge: edge://settings/content/cookies

Opt-out tools

For Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on from tools.google.com/dlpage/gaoptout.

Third-party cookies

Some cookies on the Nexao platform are set by third-party services we use, including Google Analytics, Sentry (error tracking), and Razorpay (payments). These third parties have their own privacy and cookie policies which govern how they use that data. We encourage you to review the privacy policies of these third parties if you have concerns about their data practices.

Policy updates

We may update this Cookie Policy from time to time as we change the technologies we use or for regulatory reasons. We will notify you of significant changes by posting a notice on our platform or sending an email to your registered address.

Contact us

If you have questions about how we use cookies or this Cookie Policy, please contact our privacy team.

privacy@nexao.in support@nexao.in

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