1. Acceptance of Terms
By accessing or using the Nexao platform ("Service") provided by Nexao Technologies ("Company", "we", "us", or "our"), you ("Customer", "User", or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Nexao Technologies.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Service.
We may update these Terms from time to time. We will notify you of material changes by email or through the platform dashboard. Your continued use of the Service after such notice constitutes your acceptance of the updated Terms.
2. Description of Services
Nexao Technologies provides a cloud-based business management platform ("Platform") that includes modules for Payroll processing, Human Resources, Academy and training management, Farm management, Jewelry inventory, General Inventory, Customer Relationship Management (CRM), and Accounting. The specific modules available to you depend on your subscription plan.
Service Availability: We target 99.9% monthly uptime for the Platform, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 24 hours in advance.
Service Modifications: We continuously develop and improve the Platform. We may add, modify, or remove features at any time. We will provide reasonable notice of any changes that materially reduce functionality.
Beta Features: From time to time, we may offer access to beta or preview features. These are provided "as-is" without warranty and may be discontinued at any time.
Support: Paid subscribers receive customer support via email (support@nexao.in) and in-platform chat during business hours (Monday–Friday, 9:00 AM – 6:00 PM IST). Enterprise plans receive dedicated support.
3. User Accounts & Responsibilities
Account Creation: You must provide accurate, complete, and current information when creating your Nexao account. You are responsible for maintaining the accuracy of this information.
Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify us at support@nexao.in if you suspect any unauthorised access to your account.
User Conduct: You agree to use the Platform lawfully and in accordance with these Terms. You are responsible for all content and data you upload, enter, or process through the Platform.
Account Access: You may invite team members ("Users") to your workspace. You are responsible for all actions taken by Users under your account and for ensuring they comply with these Terms.
Account Verification: We reserve the right to verify your identity and business credentials. We may request documentation such as GST registration, PAN, or business incorporation certificates.
4. Payments, Billing & Refunds
Subscription Plans: Nexao is offered on a subscription basis. Plan details, pricing, and included features are described at nexao.in/pricing.
Billing Cycle: Subscriptions are billed monthly or annually in advance, depending on the plan you select. All amounts are in Indian Rupees (INR) inclusive of applicable taxes.
Payment Processing: Payments are processed by Razorpay, a licensed payment aggregator. By providing payment details, you authorise Nexao to charge the applicable subscription fees via Razorpay.
Auto-Renewal: Subscriptions automatically renew at the end of each billing period. You may cancel auto-renewal at any time from your account settings or by contacting support@nexao.in.
Price Changes: We may change subscription prices with 30 days' written notice. Price changes take effect at the start of your next billing period.
Refunds: Subscription fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy. If you cancel a subscription, you retain access to paid features until the end of the current billing period.
Taxes: You are responsible for all applicable taxes, duties, and levies (including GST) on your subscription fees, unless Nexao is legally required to collect them, in which case we will add them to your invoice.
Failed Payments: If a payment fails, we will retry the charge on subsequent days. If payment is not received within 14 days, your account may be suspended. Your data will be retained for 90 days following suspension, after which it may be permanently deleted.
5. Prohibited Use
You agree not to use the Nexao Platform to:
- Violate any applicable Indian or international law, regulation, or court order
- Process, store, or transmit data in violation of the IT Act, 2000, PDPB, or other applicable data protection legislation
- Upload or transmit malware, viruses, or any other malicious code
- Attempt to gain unauthorised access to the Platform, other user accounts, or Nexao's infrastructure
- Engage in reverse engineering, decompiling, or disassembling the Platform or any component thereof
- Resell, sublicense, or create derivative products from the Platform without written permission
- Use the Platform to send unsolicited commercial messages (spam)
- Falsify or misrepresent your identity or your business information
- Use the Platform to facilitate fraudulent transactions, money laundering, or other financial crimes
- Conduct load testing, penetration testing, or other security assessments without prior written consent from Nexao
- Use automated bots or scrapers to extract data from the Platform
- Process personal data of individuals without adequate legal basis under applicable law
Violation of these prohibitions may result in immediate account termination, legal action, and reporting to relevant authorities.
6. Intellectual Property
Nexao IP: The Platform, including its software, design, trademarks, logos, and all associated intellectual property, is owned by Nexao Technologies and protected by Indian and international intellectual property laws. These Terms do not grant you any ownership rights in the Platform.
License to Use: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your subscription period, solely for your internal business purposes.
Your Data: You retain all ownership and intellectual property rights in the data you upload or create within the Platform ("Customer Data"). You grant Nexao a limited licence to process your Customer Data solely to provide and improve the Services.
Feedback: If you provide suggestions or feedback about the Platform, you grant us a perpetual, worldwide, royalty-free licence to use such feedback for any purpose.
7. Termination
Termination by You: You may cancel your Nexao subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for early cancellation unless required by law.
Termination by Nexao: We may suspend or terminate your account with notice if you violate these Terms, fail to pay applicable fees, or if we reasonably believe your use of the Platform poses a security risk or legal liability. In cases of serious violations (fraud, illegal activity), we may terminate immediately without prior notice.
Effect of Termination: Upon termination, your right to access the Platform ceases. We will retain your Customer Data for 90 days following termination, during which you may request an export. After 90 days, your data will be permanently deleted unless retention is required by law.
Survival: Provisions relating to intellectual property, limitation of liability, indemnification, dispute resolution, and governing law survive termination of these Terms.
8. Limitation of Liability
No Warranties: The Platform is provided "as-is" and "as-available". To the maximum extent permitted by applicable law, Nexao disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation: To the maximum extent permitted by applicable Indian law, Nexao's total aggregate liability for any claims arising from or related to these Terms or your use of the Platform shall not exceed the greater of: (a) the fees paid by you to Nexao in the three months preceding the claim, or (b) ₹10,000 (Ten Thousand Indian Rupees).
Exclusions: In no event shall Nexao be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm, even if advised of the possibility of such damages.
Indemnification: You agree to indemnify and hold harmless Nexao Technologies, its directors, officers, and employees from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.
Force Majeure: Neither party shall be liable for delays or failure to perform due to circumstances beyond their reasonable control, including natural disasters, acts of government, internet disruptions, or pandemics.
9. Governing Law & Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Jurisdiction: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
Arbitration: Prior to initiating any legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days. If negotiation fails, disputes shall be resolved through binding arbitration in Bengaluru, Karnataka, conducted in English, under the Arbitration and Conciliation Act, 1996. Each party shall bear its own arbitration costs unless the arbitrator determines otherwise.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
10. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement between you and Nexao Technologies regarding the Service and supersede all prior agreements.
Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce that or any other provision in the future.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.
Notices: Notices to Nexao under these Terms must be sent to legal@nexao.in or by post to Nexao Technologies, Bengaluru, Karnataka, India. We may send notices to the email address on your account.
Contact: For questions about these Terms, contact us at support@nexao.in or info@nexao.in.