Refund Policy

Nexao Technologies ("Nexao") is committed to fair and transparent billing. We offer a 7-day refund window from the date of your first subscription payment. This policy applies to all paid plans — Solo, Pro, and Enterprise. The Free plan has no charges and therefore no refunds. All amounts are in Indian Rupees (INR). Payments are processed via Razorpay in compliance with RBI guidelines.

You may cancel your subscription at any time from your account dashboard under Settings → Billing → Cancel Subscription. Cancellation stops future charges. Your access continues until the end of the current paid period. Cancellation does not automatically trigger a refund unless you are within the 7-day refund window or have experienced a qualifying issue as described in Section 3.

Refund eligibility is determined case by case. See the eligibility grid below for detailed scenarios. To qualify for a full refund on a new subscription, you must contact us within 7 calendar days of the original payment date. For annual subscriptions cancelled after the 7-day window, we will refund the pro-rated amount for unused complete months, minus any applicable processing fees.

To request a refund: (1) Contact us via phone or email as listed in the "Contact Support" section below; (2) Provide your registered email address, company name, and transaction reference number; (3) Briefly describe the reason for your refund request. Our billing team will respond within 1 business day. Approved refunds are processed within 5–7 business days and credited back to your original payment method.

Approved refunds are processed to the original payment method — credit/debit card or UPI — within 5–7 business days from approval. For net banking payments, refunds may take up to 10 business days depending on your bank. Razorpay payment gateway fees (if any) may be deducted from the refund amount. We do not issue refunds in cash or via alternative payment methods.

When you upgrade a plan mid-cycle, the difference is charged immediately and your new plan activates right away. When you downgrade, the change takes effect at the next billing cycle — you will continue to have access to your current plan features until the end of the paid period. No refund is issued for a mid-cycle downgrade, but any unused balance may be applied as credits to future invoices.

For annual subscriptions, if you cancel within 7 days of your annual billing date, you are eligible for a full refund. If you cancel after 7 days, we will refund the pro-rated amount for unused complete months (e.g., if you cancel after 3 months of a 12-month plan, you may receive a refund for the remaining 9 months, less a 10% service fee). The 7-day window applies per annual billing period.

If you believe you have been charged incorrectly, please contact our billing team before initiating a chargeback with your bank or card provider. Most billing issues can be resolved quickly. Unauthorised chargebacks may result in temporary account suspension while the dispute is investigated. Nexao cooperates fully with Razorpay and financial institutions in resolving payment disputes.

We reserve the right to modify this Refund Policy at any time. If we make material changes, we will notify you by email or via an in-app notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy. This policy is governed by the laws of India.